Shipping Costs
Free shipping
Note: Additional fees may apply for remote areas and certain countries (market rates apply)
Shipping Coverage
● Currently available regions:
○ North America: USA, Canada
○ Europe: All EU countries
○ Other regions: Not supported yet. Supported countries will be updated.
● Most orders ship from local warehouses for fast delivery; some items may ship from other warehouses.
Order Processing & Delivery Time
● Processing: 1-2 business days after payment
● Delivery time:
○ USA & Europe: 3-7 business days
○ Canada: 7-14 business days
● Note: Delays may occur during bank holidays, peak seasons, or due to circumstances beyond our control. Updates will be posted on our website.
Order Tracking
Track your package via:
● Tracking number in order details or email
● Carrier links:
○ UPS:https://www.ups.com/track
○ USPS:https://zh-tools.usps.com/go/TrackConfirmAction_input
○ Global tracking:https://www.17track.net/en
FAQ
Multi-item Orders● Same-day orders: Combined shipping
● Multi-day orders: May ship
separately Address Changes● Cannot modify shipping details after dispatch
Incorrect/Missing Items● Email customer service immediately with:
○ Order number
○ Shipping label photo
○ Product SKU photo (back of packaging)
○ Received item photo
Return/Exchange Policy
● If you wish to request a refund or return while the product is in transit, please contact our customer service team. If you do not receive a prompt response, kindly refuse the package upon delivery. If refusing the package is not possible, ensure the packaging remains intact. Since BECOKOME products are safety-related, keeping the packaging intact is essential for the best user experience.
● For detailed instructions on returns and exchanges, please visit the "Returns and Warranty" page.
Customer Support
For shipping inquiries, contact us:
Email:2920991493@qq.com
Phone: USA: +1 (925) 220-6987(Mon–Fri, 9 AM–5 PM ET)
Thank you for choosing BECOKOME! We strive for safe, fast delivery.